Privacy Policy

Bro38 Limited ("we," "us," or "our") operates www.browholesale.com ("Site") and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you, and informs you of your rights under UK and EU data protection laws, including the General Data Protection Regulation (GDPR).

1. Who We Are

Bro38 Limited
Website: www.browholesale.com
Email: [Insert Contact Email]
Address: [Insert Physical Address]

For the purposes of data protection laws, Bro38 Limited is the "data controller" of your personal data.

2. What Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, username or similar identifiers.
• Contact Data: Email address, billing address, delivery address, and phone number.
• Financial Data: Payment card details, where relevant.
• Transaction Data: Details of your orders, payments, and other transactions on our Site.
• Technical Data: Internet protocol (IP) address, browser type, device identifiers, time zone setting, operating system, and version.
• Profile Data: Purchase history, preferences, feedback, and survey responses.
• Usage Data: Information on how you use our Site, such as page interactions, visit times, and referral sources.
• Marketing and Communications Data: Preferences for receiving marketing communications from us and your communication preferences.

3. How We Collect Your Data

We collect data in the following ways:

• Direct Interactions: Information you provide when filling out forms, creating an account, making a purchase, or contacting us directly.
• Automated Technologies or Interactions: Information collected automatically as you interact with our Site, such as browsing actions and patterns.
• Third-Party Sources: Information from analytics providers (e.g., Google Analytics) or payment processors, which may collect data as per their own privacy policies.

4. How We Use Your Data

We process your personal data for the following purposes:

• To Process Transactions: Fulfilling your orders, processing payments, and delivering products and services.
• Account Management: Creating and managing your account, and providing customer support.
• Improving Our Services: Analyzing and enhancing our Site's performance, and troubleshooting issues.
• Marketing and Communications: Sending you promotional materials, newsletters, or other information you have consented to receive.
• Legal and Regulatory Compliance: Complying with legal obligations and responding to lawful requests from government authorities.

We will only use your data where we have a lawful basis, such as your consent, our legitimate interests, or fulfilling contractual or legal obligations.

5. Sharing Your Data

We may share your personal data with:

• Service Providers: Third-party companies who provide services on our behalf, such as payment processing, data analytics, and delivery services.
• Professional Advisors: Such as lawyers, auditors, and insurers when necessary.
• Legal Obligations: Government authorities or regulators when required to comply with legal obligations or protect our rights.

We do not sell or rent your personal data to third parties.

6. International Data Transfers

Your personal data may be transferred and processed outside the UK and European Economic Area (EEA). We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your data in compliance with GDPR.

7. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no electronic transmission or storage is entirely secure.

8. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy, or as required to meet legal, accounting, or reporting obligations. The retention period depends on the nature of the data and the purpose for which it was collected.

9. Your Rights

Under GDPR, you have certain rights concerning your personal data:

• Access: Request a copy of your data we hold.
• Correction: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data in certain situations.
• Restriction: Request restriction of processing of your data in certain conditions.
• Objection: Object to processing of your data based on legitimate interests.
• Data Portability: Request transfer of your data to another provider.
• Withdraw Consent: Withdraw consent at any time for processing based on consent.

To exercise any of these rights, please contact us at [Insert Contact Email].

10. Cookies and Tracking

For information on how we use cookies and tracking technologies, please see our Cookies Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

Bro38 Limited
Email: info@brocoffee.co.uk
Address: 27 Woodquarter Lane, Drumaness, Ballynahinch, County Down, Northern Ireland, BT24 8ND